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About the Mat:
We strive to make our customers 100% satisfied with the product they have purchased from us. If you are experiencing any shipping or products issues, and you are feeling frustrated, then please send us an email in the Contact Page and our team will assist you right away.
We process orders between Monday and Friday. Orders will be processed within 5-7 business days of ordering and shipped the next business day after the processing day. Please note that we do not ship on weekends.
Countries We can Ship to:
United States, United Kingdom, Canada, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden.
If you are from the country which are not mentioned above, please send us email so that we can check.
The approximate shipping time accords to each country:
You can expect your package to arrive in 2-5 weeks depending on locations.
*Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
1. Not Happy with Your Order
If you are not happy about your purchase, 30 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.
Please note: Shipping costs are non-refundable.
2. Damaged Items or Low Quality
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via the Contact Us page including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We shall send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.
1. Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please kindly contact us via the Contact Us page within 24 hours from the moment you purchase. For the fastest resolution, please include your order number. We will not accept any case after 24 hours from the moment you purchase. Thanks!
2. Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.
This warranty only covers manufacturing defects and does not cover:
Damage caused by accident
Normal wear and tear
Break down of colors and materials due to sun exposure
No returns/exchanges for products with water exposure will be accepted.
If you feel the product that you have purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
If the product you have purchased is completely non-functional.
If you did not receive your product within 90 business day after the date that your order has been placed.
Please Note: Refund will go back to your account in 14 business days.
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.
Kindly submit a ticket on our Contact Us page.
Thank you for your visiting! If you have any problem, please contact us: email@example.com or firstname.lastname@example.org
Any other questions, please leave your message directly in this contact form!
Our office hours are 9am-5pm EST - we respond to most emails within a business day, but if you have not get a response from us, please check your spam bin!